Clients almost never come to us with a particular system or design in mind. They come to us with a new opportunity, a problem or an idea. In this initial phase, with our help, that idea is shaped and defined so that the initial essence of the project is revealed.

During this initial phase we identify customer needs through the following steps:

• Consultation with Client (and Staff if required)
• Document System Overview
• Define Specific Goals
• Identify Target Audience
• Identify Industry Trends
• Create Scope Document
• Offer Free Estimate

Next Step
Once the scope and estimate are accepted we move on to phase two of our methodology - Design and Plan.